T&C - Return Policy

About return

Basically, we don’t accept any returns
except wrong delivery and initial failure inside individual package.
If you find wrong delivery or initial failure inside individual package,
please contact us within 5 days after arrival.
If the product was considered having some problems at the time, we'll accept your request.

About the Return Policy

Basically in our shop, with the exception of misdelivery or goods defects in the package.
Return of goods are not accepted.
If there are misdelivery or goods defects,
please contact us within 5 days after the arrival of the goods.
We are happy to accept return of goods following the below criteria.

Criteria of return of goods

Basically, the criteria of return of goods from our shop due to goods defects are
only limited to item that bears manufacturer’s defects.
The box or the package of the goods is only to protect the goods inside from damage during shipment.
Therefore, we are very sorry to say that return of goods due to damages on the box or the package are not accepted.

If you are uncertain whether the goods fall within the criteria of the return of goods.
After the arrival of the goods, do contact our customer service centre(office@aadarts.com)
with your order number, name, the reason of wanting to return the goods and detailed photo of the goods.

About the process of return of goods

If the goods fit the criteria of return of goods, please contact our customer service centre(office@aadarts.com)
with your order number, name, the reason of wanting to return the goods and detailed photo of the goods.
Our staff will proceed to confirm whether the goods fit the criteria of return of goods.
If the goods is deemed to fit the criteria. Return of goods will be accepted.
In that case, please send the goods to the address given by our staff using the cash on delivery service.
After the confirmation on the goods, refund will be carried out through PayPal.

In the case of misdelivery

In the case of misdelivery, please send back the goods in it’s original states.
If there are sign of the packages being opened and the goods being used.
We are very sorry to say that it will fall out of the criteria of return of goods.
Thank you in advance for your cooperation.

About the cancellation of order

Basically for our shop, we do not accept cancellation of order
once the goods are already being delivered from our warehouse.
If you want to cancel your order, please send your order number, name, the will of wanting to cancel the order
to our distribution centre(office@aadarts.com) as soon as possible.
If the goods are still not being shipped, the cancellation of order will be accepted.

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